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Shipping & Reture
At watchesonline.com we provide FREE SHIPPING Worldwide On All Products .When we receive your order, we make every effort to ship all orders as soon as possible. Once the order is send out and your payment is cleared while your package will deliver to your provided address, a tracking number will be emailed to you. 24 hours after you receive your tracking number, you will be able to track your package progress online at http://www.ems.com.cn/english.html
Delivery times vary depending on the country of destination. Generally, North American and Asian orders will arrived within 4-7 days of the shipped date,and arrived to your door within 7-10 work-day. All other orders will arrived within 6-10 days of the shipment date.
Please note that we DO NOT ship to P.O. Boxes. Please make sure you enter the correct shipping address and contact number. We are not responsible for
reshipment if you provided us with an incorrect address. We are not
responsible for any import tax charged on your package.
your tracking number starts with M or V then your package has been shipped with
UPS and you should track at www.ups.com
If your tracking number starts with EA or EB then your package has been shipped by EMS and you should track at http://www.ems.com.cn/english.html. In this case you should track your package on your national postal service website. Here are some common sites below.
We believe it's our business to maintain long term relationships with our clients. Therefore, we dedicated to follow our clients with our service until full satisfaction is achieved and so every product comes with a "100% SATISFACTION GUARANTEE."
1. If you have any problem or question about your items, Please feel free to contact us; If you are not satisfied with your purchase, simply send email to:[email protected]. explain clearly the reason why you want to refund or exchange the products, then we will give you a Return Address ,please Never send back to sender directly. Return request must be no later than five(5) business days from the day you received it and return the product within seven(7)days from the date you received the merchandise. We will not accept any claim for damage, defect, or return after the five days period is over.
2. Please note the watches must be returned unused and in the original condition you received, with all original packaging and no signs of used, must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Used products can't be credited back or exchanged for a new product. All the equipments like care book, receipt, tags etc should be shipped along with the watch.
3.We suggest that all items be returned to us by a shipping method in which you can get a tracking or delivery confirmation number. If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof that it was delivered to us. Once the item is received, and the Product has not been worn or tampered with or no any damage caused; We will provide the Refund or Exchange to you. We provide free shipment, thus buyer bears shipping fee for return shipping fee(if it's for exchange, also buyer bear re-shipment fee).In Case you choose to have a Refund, a Sum of US$30 for First Shipping and Handling Fees will not be Refund. Refund will be made in the same form in which payment was received .
4. Accidently, the shipping may meet the custom questions at your country. If the custom detain the parcel, we will try to cooperate you to solve the problem, and if the question can not be solved, we will have no obligation to take on it.
5. Sporadically, the parcel may be lost on the way to you, first, we will try our best to connect with the post office to check it, though all efforts, if the lost is the final result (we agree the post office provide to us, and maybe the course will take a little long time, please wait with patient), we will give you a full refund or send the items you ordered again.
6.In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. Please send Email to [email protected] within three (3) days from the date you receive the shipment and return the product within seven(7) days from the date you received the goods. Returns must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Once we receive your return, we will ship you the correct item.
In the following circumstances, we will exchange:
2. We will make sure to compensate any possible defect of the product, in case it is the manufacturer's fault. However, if the product has been damaged intentionally or accidentally during delivering or wearing, this kind of damage will not be covered. The character of the defect will be determined by our manufacturer from the quality division.
In the following circumstances, we will refund:
Please send us an email within 14
days as you received about your reason before you send back the goods. We will
process it in 24 hours, so that we can avoid unnecessary costs on both sides.
The goods must be in its original presentation box. That means the product
hasn't been tampered, worn damaged and so on. We do not accept a return if it
is not in the EXACT same condition as we shipped to you. We'll refund you the
amount you paid for the item without shipping fee. All returns are at the
customers' own cost. We recommend that you insure the package, if you choose
not to insure it, you will be liable for lost or damaged product.
Note: 14 days policy--the item is returned within 14 days of purchase (from the day the goods is signed for/received
1 If a customer found the actual product different with the picture or description of the item, or have some damages or defects, we will exchange the product with a new one. The customer must notify us within 3 days, it is important to include your account number along with tracking information. Otherwise, we will not be able to accept the product back in order to exchange it or make the refund. After we receive your product back, we will immediately ship out a new one for you, with a tracking number send to your email.